【The LOHAS - Free Parking Privilege】
Customer Service Center, L3
Shoppers can enjoy complimentary parking upon shopping at The LOHAS!
Entry Time | Same-day electronic spending at The LOHAS with | Free Parking Hours |
Monday to Friday and Public Holidays | ||
00:00 – 23:59 | HK$200 | 2 Hours |
HK$500 Or 2 same-day movie ticket stubs from The LOHAS Emperor Cinema | 3 Hours | |
Special Lunch Parking Privilege （Monday - Friday, Excluding Public Holidays ) | ||
12：00－13：59 | Any Dining spending | 2 Hours |
「After 6 · Night Parking」(Monday - Friday, Excluding Public Holidays) (Promotion Period：From now to 31 October 2024) | ||
18:00 – 23:59 | HK$200 Or 2 same-day Movie ticket stubs from The LOHAS Emperor Cinema *Free parking hours are valid until 23:59 on the same day | Maximum of 4 hours per each car |
Terms and Conditions
- Shoppers are required to present no more than two original same-day electronic sales receipt(s) and the corresponding original electronic payment slips from purchase made at The LOHAS designated shops to enjoy parking privileges. Shoppers must present the receipts through the MTR Mobile App, the Redemption Kiosks and the Customer Service Centre. Shoppers must present the valid original computer receipt(s) from The LOHAS’s tenants for redemption. Any receipts of cash and cash voucher payment and counterfoil of EPS or credit card, handwritten receipts, outdated, defaced, amended, damaged, photocopied or bill payment receipts will not be accepted. Photocopied or duplicated receipts will not be valid.
- If Shoppers wish to use electronic payment to enjoy parking privileges, they must present a valid electronic payment slip for same-day purchases of specified amounts at designated merchants in The LOHAS, and make eligible electronic payments at the designated merchants using approved electronic payment methods (including credit cards, EPS, Octopus, Alipay, WeChat Pay, BoC Pay, Apple Pay, Google Pay, Samsung Pay, UnionPay QuickPass, Tap & Go, FPS, PayMe, OpenRice Pay and any other stored value payment instruments governed by the Payment Systems and Stored Value Facilities Ordinance (Chapter 584)), along with the original electronic receipt and screenshot of the electronic currency payment confirmation or relevant electronic currency transaction record to enjoy the free parking redemption. Shoppers are required to provide the transaction record in their mobile or credit card for checking for some of the electronic payments, upon request.
- Vehicles must enter the designated parking lot during the 【After 6 · Night Parking】Promotion period and complete the purchase and registration procedures before 23:59 to enjoy the discount.
- Free parking is applicable in Hourly Carpark at The LOHAS.
- Shoppers must use the same payment tool (e.g. Octopus, credit card) to enter and exit the car park in order to redeem free parking.
- Customers must present the valid original computer receipt(s) from Emperor Cinema (The LOHAS). Written or photocopied receipt(s) and counterfoil of EPS / credit card are NOT accepted.
- Self-serve redemption is not applicable for the parking offer redeemed upon Movie tickets and dining spending. Customers are required to redeem the offer at L3 Customer Service Center in the mall.
- The calculation of free parking privilege is based on the drive-in time of the vehicle. For every additional hour parked beyond the free parking privilege, the prevailing parking fee will be duly charged onwards. Parking less than an hour will be also calculated as 1 hour.
- For each set of valid receipt is applicable to one vehicle. Each parking ticket can redeem the parking privilege one time only.
- For each set of valid receipt is applicable to one vehicle only. Double redemption using same set of valid receipt is not allowed. Shoppers will be requested to settle any outstanding parking fee if the redemption is found invalid.
- This offer is not applicable to any unregistered, cancelled, revoked transactions.
- In case there is, in our opinion, any fraud relating to or abuse of the free parking redemption services, The LOHAS Management Office reserves the right to suspend the provision of free parking redemption to such customer until the outstanding balance of the parking fee is settled.
- Receipts from the following shops or services or transactions are not counted as Eligible Transaction or entitled to enjoy free parking privileges: Any non-designated electronic payment, temporary promotional booths, online shopping / takeaway order platform (including online shopping transaction which is paid at the physical shop) , online ticketing (excluding online purchase of movie tickets from Emperor Cinemas), online payment (including collect in store) or transfer, purchase and usage of cash coupons / gift vouchers / coupons / gift cards / stored value cards or cards of similar nature (Note: including without limitation the cost and non-refundable deposits of the concerned vouchers / coupons / gift cards / stored value cards which are all not entitled to enjoy parking privileges. Regardless of whether the concerned vouchers / coupons / gift cards and stored value cards are with or without pre-loaded value, they are not entitled to earn MTR Points), reload of stored value cards (except game centre), bill payments, autopay, bank, foreign currency exchanges, insurance and value-added services, property rental and sale, domestic services, other non-retail related spending (for instance: care and maintenance services, repair services, goods delivery, dismantling services, installation services), betting, school fees, purchase of travel or transport or entertainment related tickets fees or charges, 999.9 gold and gold savings club (not including decorated gold).
- The LOHAS reserves the right to scan shoppers' electronic sales receipts and corresponding electronic payment slips for internal reference only.
- Shoppers are responsible for ensuring that the redemption is completed, and the parking privileges is successfully redeemed. Otherwise, shoppers will be required to pay for parking fee and will not be refunded.
- The LOHAS will not be held responsible for any loss or damage caused by third-party access to MTR Mobile and/or stolen or lost personal mobile devices.
- For Hourly Carpark user, in the case of loss of an Octopus Card or VISA Card, they must fully settle the actual parking fee in accordance with the mall’s parking record. Any Cash Voucher, discount coupon or car parking privilege will NOT be accepted to offset the charge.
- The free parking cannot be split, transferred, refunded, or exchanged for cash or cash-equivalent coupons.
- Shoppers should follow the rules and regulations of Carpark Service.
- The LOHAS Management Office reserves the rights to terminate or amend the terms and conditions of Complimentary Parking without prior notice. In case of any dispute, the decision of The LOHAS Management Office shall be final.
- The Chinese version shall prevail if there is any inconsistency between the English and Chinese versions of these T&C.